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Cancellation Policy 

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 Hour notice. If you are with a party 4 or more it is required 48 hours notice. 

 

Our Policy:

  • Any cancellation or reschedule made less than 24 Hours Notice will result in a cancellation fee. 

  • Med Services cancellation within the 24 Hours will result in Loosing the deposit charge. 

  • Spa Services cancellation within the 24 Hours will result in a deposit charge of service scheduled. 

  • If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. Or you can use the remaining time left for your appointment and the price will remain the same

  • We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.

  • In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services

  • Applies to all services from hot stone massage, facials skin care, and more.

  • All Large Parties over 4 must be paid in full and is non refundable. 

  • Large parties over4 require 48 hours notice cancellation. 

Children under the age of 12 are not allowed into treatment rooms whilst their parent receives a treatment.  Children under the age of 12 are not allowed to be left in the reception or other common areas while their parent receives a treatment.

Guests must be 16 years or older to receive a spa treatment by themselves. Any guest scheduled for a spa treatment under the age of 18 must have a parent consent form completed.

Guests between the ages of 13 and 16 must have a parent present in the treatment room during the treatment duration.

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